Cancellation Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Webcore Interactive, Monday through Friday, 9:00 A.M. to 5:00 P.M. EST, at (1-317-721-2673). Webcore Interactive’s customer service department will assist you with the cancellation process. If payment was setup through your PayPal account, you can login to that account and cancel billing. Please be aware that there are no pro-rated refunds. Cancellation requests must be received by Kionic a minimum of thirty (30) days prior to the end of your Billing Cycle for Dedicated Server Plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations become effective on the day processed by Kionic. Kionic is unable to cancel your account effective for a future date. Kionic will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Kionic as soon as possible. Kionic does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Kionic’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Kionic reserves the right to cancel any account, at any time, without notice, for any reason Kionic considers appropriate.
Transfer of Ownership In the event that you transfer the ownership of any or all of your accounts at Webcore Interactive over to a different person or Company, any and all outstanding balances on the account are the responsibility of the original account owner. If there are no outstanding balances on the account, the new account owner will be responsible for all future one time and recurring charges. No prorating of charges will be allowed during the transfer process. Transfer fees may apply.
Billing Please see our Billing Terms for all issues related to billing.
Contacting Us If there are any questions regarding this policy you may contact us.
Webcore Interactive Ph.: 317-721-CORE